Privacy Policy

Australian Pivot Solutions is an irrigation equipment supplier and service provider operating across Queensland, New South Wales, Victoria, and South Australia. We design, supply, and install irrigation systems for Australian primary producers, including hard hose irrigators and centre pivot and lateral move systems.

Our business address is 1/23 McGuinn Crescent Dubbo NSW 2830.

For privacy-related enquiries, contact us at: sales@australianpivotsolutions.com or call +61 429 108 475.

We collect personal information that is reasonably necessary for our business functions. This may include:

• Identity information: Full name
• Contact information: Email address, phone number, property or postal address
• Business information: Farm or business name, ABN, property location, and farming operation details
• Finance pre-qualification information: Equipment type, estimated equipment value, residency status, age confirmation, business role, operating history, income confirmation, and credit history disclosures (outstanding defaults)
• Finance calculator enquiry information: Finance amount, loan term, repayment frequency, and estimated repayment figures, submitted alongside your contact details
• Chatbot interactions: Name, email, phone number, and the content of messages submitted through our on-site chat assistant
• Communications: Records of enquiries, messages, and correspondence with our team by phone, email, or website form
• Server logs: Our web server may automatically record standard technical information such as IP address and browser type as part of normal server operation. We do not actively process or analyse this data for marketing or tracking purposes.

We only collect sensitive information (such as financial history) where it is reasonably necessary for our services and with your consent, or where required or authorised by law.

We collect personal information in the following ways:

• Contact and quote forms - when you submit an enquiry or request a quote through our website
• Finance pre-qualification wizard - when you complete our step-by-step finance eligibility assessment
• Finance calculator enquiry - when you submit your details alongside a repayment calculation from our finance calculator
• On-site chat assistant (APS Expert) - when you interact with our chatbot and provide your name, email, phone, or message
• Phone and email - when you contact us directly
• From third parties - from our finance partner, Electric Loans Australia, where you have consented to the sharing of your information for finance assessment purposes

Where practicable, we collect personal information directly from you. If we collect information about you from a third party, we will take reasonable steps to notify you.

We collect and use personal information for purposes including:

• Responding to product and service enquiries
• Providing quotes for irrigation equipment and installation
• Processing finance pre-qualification applications and referring eligible applicants to our finance partner, Electric Loans Australia
• Delivering and installing irrigation systems and associated equipment
• Providing after-sales support and warranty services
• Sending relevant product updates, news, or promotional communications where you have opted in or where permitted under the Spam Act 2003 (Cth)
• Managing our business operations and internal records
• Complying with legal and regulatory obligations

We will not use your personal information for any purpose unrelated to the reason it was collected without first obtaining your consent or unless required by law.

We may disclose your personal information to third parties in the following circumstances:

• Finance partner - Electric Loans Australia: When you submit a finance pre-qualification or calculator enquiry and consent to your information being shared for assessment purposes. Electric Loans Australia holds its own Australian Credit Licence and is bound by its own privacy obligations.
• Email delivery provider — Resend: Lead notifications and confirmation emails are sent via Resend, a third-party email delivery service. Resend processes email content and recipient details on our behalf.
• CRM platform — Ambition: Lead and enquiry details (name, email, phone, and enquiry context) are synced to our customer relationship management system for follow-up and record-keeping purposes.
• Equipment manufacturers and suppliers: Where necessary to fulfil product orders, warranty claims, or technical support (e.g. IRTEC, Southern Cross, Truflo, Grundfos).
• Legal and regulatory authorities: Where required or authorised by law, court order, or to protect the rights, property, or safety of Australian Pivot Solutions, our customers, or others.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Overseas Disclosure

Our email delivery provider (Resend), AI provider (Anthropic), CRM platform (Ambition), and website hosting infrastructure may process data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, in accordance with APP 8 and the international transfer provisions of the Privacy and Other Legislation Amendment Act 2024.

Enquiry submissions, lead data, and finance pre-qualification responses collected through our website are stored in the following ways:

• Email notifications: Sent to our team via Resend each time a form is submitted
• Local server records: Submissions are also saved to structured files on our web server (in JSON and CSV format) as a backup record for internal use. These files are accessible only to authorised personnel and are not publicly accessible.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure (APP 11). Security measures include:

• Encrypted data transmission via HTTPS/TLS
• Access controls limiting personal information to staff who need it to perform their role
• Regular review of our data handling practices

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we take reasonable steps to destroy or de-identify it.

In the event of an eligible data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

Under the Australian Privacy Principles (APP 12 and APP 13), you have the right to:

• Access the personal information we hold about you, subject to certain exceptions permitted by law
• Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading
• Withdraw consent to the use of your personal information for direct marketing at any time

To make an access or correction request, contact us at sales@australianpivotsolutions.com. We will respond within a reasonable timeframe and no longer than 30 days. We may need to verify your identity before providing access.

If we are unable to grant access to certain information, we will provide written reasons for that decision.

We may use your contact information to send you information about our products, services, or industry news where you have provided consent or where we reasonably believe you would expect to receive such communications.

You may opt out of direct marketing at any time by:

• Clicking the unsubscribe link in any email we send
• Contacting us at sales@australianpivotsolutions.com

We will action opt-out requests no later than 5 business days.

Our website uses Google Tag Manager (GTM) and Google Analytics 4 (GA4) to understand how visitors use our site and to improve the user experience. These tools collect anonymised, aggregated data such as pages visited, time on site, referral source, and general geographic region.

Cookie Consent

Analytics cookies are not loaded until you give consent. When you first visit our site, a cookie consent banner will appear at the bottom of the page. If you click “Accept”, GTM and GA4 scripts are loaded and a preference cookie (aps_cookie_consent) is stored in your browser to remember your choice. If you click “Decline”, no analytics cookies are set and no tracking occurs.

You can change your cookie preference at any time by clearing your browser’s local storage for this site.

Types of Cookies

• Strictly necessary: Session and form-state cookies required for the site to function. These do not require consent.
• Analytics (optional): Google Analytics cookies (e.g. _ga, _ga_*) used to measure traffic and usage patterns. Only loaded after consent.

What We Do Not Do

• We do not use advertising or retargeting cookies
• We do not share analytics data with third parties for advertising purposes
• We do not use analytics to identify individual users

Google’s use of data collected through GA4 is governed by the Google Privacy Policy. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

Finance Pre-Qualification Wizard

Our finance pre-qualification wizard collects personal and financial information to assess your initial eligibility for equipment finance through Electric Loans Australia. By completing the wizard, you consent to:

• Collection and processing of your information for initial screening purposes
• Your information being shared with Electric Loans Australia for finance assessment
• Australian Pivot Solutions and Electric Loans Australia contacting you about your enquiry

Pre-qualification does not constitute a credit assessment or finance approval. Formal credit assessment is conducted by Electric Loans Australia under their own privacy policy and obligations under the National Consumer Credit Protection Act 2009 (Cth).

Finance Calculator Enquiry

When you submit an enquiry from our finance repayment calculator, we collect your name, email, phone number, business details, and the calculator parameters you entered (loan amount, term, rate, and frequency). This information is used to follow up with a tailored finance quote and is shared with Electric Loans Australia where you consent to this.

Our website includes a chat assistant called APS Expert. If you provide your name, email address, phone number, or message content through the chat interface, this information is submitted to our contact system and handled in the same way as other enquiry form submissions — stored in our internal records and used to respond to your enquiry.

The chat assistant uses artificial intelligence (AI) to generate responses to your questions. When you type a message, your input and recent conversation context are sent to Anthropic (our AI provider) for processing. Anthropic processes the message content solely to generate a response and does not use your data for model training. No personal identification details are sent unless you include them in your message. For more information, refer to Anthropic's Privacy Policy.

If the AI service is unavailable, the assistant falls back to keyword matching against our product and service content without sending data to any external platform.

Our website may contain links to third-party websites, including manufacturer partners (IRTEC, Southern Cross, Truflo, Grundfos) and our finance partner (Electric Loans Australia). These websites operate under their own privacy policies. We are not responsible for their practices and encourage you to review their policies directly.

If you believe we have handled your personal information in breach of the Australian Privacy Principles, please contact us in the first instance:

• Email: sales@australianpivotsolutions.com
• Phone: +61 429 108 475

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. The updated policy will be published on this page with a revised “Last updated” date.

For significant changes that affect how we handle your personal information, we will take reasonable steps to notify you directly where we hold your contact details.